To login into the MS-EZpay.com system you need two pieces of information from your utility bill: the account number and the street name of the service address. You will also need to select the correct city or utility company from the drop down list. When entering the service address street name enter just the name; you don't have to enter 'Street' or 'St' or 'Road', etc. If you still are unable to log into MS-EZPay.com, please call your utility company to verify the information.
This information can be obtained from your utility bill. All that is required is the street name. 'Street', 'St', 'Road', 'Rd' is not required. Note: This could be different than your mailing address street name. Please use the service address street name.
MS-EZpay.com uses VeriSign for encryption. We take your information and payment security extremely seriously. Using MS-EZPay.com, your information is encrypted and secure from beginning to end.
This fee is not assessed by the utility service or municipality. This fee covers the cost of credit card fees, maintaining the web site and the technical and payment interface with the municipality or utility company.
After MS-EZPay.com processes your payment, and the charge is approved by the credit card processor, an email will be sent to the email address you provide on the checkout screen. We recommend that you save this email for future reference.
Once the payment is approved, the city or utility company has the ability to see the approval instantly. Depending on the time of the transaction, they will have receipt of your information the following business day.
After MS-EZPay.com processes your payment, and the charge is approved by the credit card processor, an email will be sent to the email address you provide on the checkout screen. We recommend that you save this email for future reference.
MS-EZPay.com uses SSL encryption. SSL, or Secure Sockets Layer, is the highest security available on the Internet for processing credit card payments. Nearly all modern web browsers, including Mozilla Firefox, Apple Safari, Opera, Google Chrome and Microsoft Internet Explorer support SSL.
Yes. Upon approval or denial, you will be notified on the screen. After an approval, an email will be sent to the email address you provide on the checkout screen.
Yes. However, customers attempting to pay their utility bill using a debit card may be subject to an authorization hold initiated by your financial institution. The authorization may limit the funds available for use and may take as long as 10 days to be released. Please contact your financial institution directly to obtain further details.